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Refund Policy

All sales are final once course access is granted. We provide a free 2-minute preview for every course so you can evaluate before purchasing.

📅 Last Updated: April 2026
🏢 Biluxe10 Advanced Ed-Tech
📍 Hyderabad–Gulbarga, KA, India
🚫
No Refund After Access
Once dashboard access is granted, all sales are final. Digital products cannot be returned once delivered.
✅
Free Preview Available
Every course has a free 2-minute preview — no login required. Always preview before you buy.
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01No Refund After Access Policy 02Why We Can't Offer Refunds 03Payment Not Received — Access Not Granted 04Duplicate Payment Refunds 05How to Raise a Payment Issue 06Free Preview — Try Before You Buy

All purchases on Biluxe10 are final once dashboard or course access has been granted. We do not offer refunds, partial refunds, or credits after digital access is provided.

  • This policy applies to all bundles, individual courses, and any paid content on the platform
  • Access is considered "granted" once our admin team approves your UTR and activates your dashboard
  • Changing your mind, not having time to study, or purchasing the wrong bundle are not grounds for a refund
  • Account suspension or termination due to Terms violations does not entitle you to a refund
🚫 No refunds are issued after dashboard access has been granted — under any circumstances except duplicate payment.

Unlike physical products, digital content cannot be "returned" once it has been accessed. Once you view course content:

  • The knowledge and skills gained cannot be erased or returned
  • Course materials, video content, and learning resources have already been consumed
  • Our operational costs (server, admin, support, mentor time) are incurred upon access

This is standard practice across all major digital learning platforms globally. To protect our learners from uninformed purchases, we provide a free 2-minute preview for every single course on the platform — no account or payment required.

💡 Use the free preview before every purchase. It's there to protect you from buying something that doesn't suit you.

If your payment was successfully deducted but your dashboard access was not granted within 6 hours, this is a technical issue and we will resolve it immediately.

1
Take a Screenshot
Screenshot your payment confirmation showing the amount, date, and transaction/UTR number.
Required
2
Contact Us Within 24 Hours
Email help.biluxe10@gmail.com or WhatsApp +91 90192 54743 with your screenshot and registered email.
Within 24 hrs
3
We Verify & Activate
Our team verifies your payment and activates your access — typically within 2 hours of receiving your message.
Resolved Fast
✅ Payment verification issues are always resolved. We will never keep your money without granting access.

In the rare case where you are charged twice for the same purchase due to a technical error, we will refund the duplicate charge in full.

  • Contact us at help.biluxe10@gmail.com with both payment receipts clearly showing identical amounts and the same purchase
  • Our team will verify the duplicate charge within 2 business days
  • Refund will be processed back to your original payment method within 5–7 business days after verification
  • This applies only to genuine duplicate charges — not to purchasing two different bundles
Duplicate refunds: verified within 2 business days · Processed within 5–7 business days

For any payment concern, contact us through one of these channels with your payment details:

  • Email (preferred): help.biluxe10@gmail.com — attach your payment screenshot and registered email address
  • WhatsApp: +91 90192 54743 — send a message with your payment screenshot during support hours (9 AM – 9 PM IST, Mon–Sat)
  • Response time: Within 2–4 hours during support hours

Please include in your message:

  • Your registered email address on Biluxe10
  • The payment amount and date
  • UTR / transaction reference number
  • Screenshot of the payment confirmation
📸 Always save your payment confirmation screenshot immediately after paying — it's the fastest way to resolve any issue.

We built the free preview feature specifically so you never have to buy blind. Before purchasing any course or bundle:

  • Go to the Courses page on Biluxe10
  • Click "Preview" on any course card — no login or payment required
  • Watch a free 2-minute protected preview of the actual course content
  • Evaluate the teaching style, content quality, and topic coverage before committing
▶ Every one of our 82+ courses has a free 2-minute preview. Use it — that's what it's there for.
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Payment Issue? Contact Us Now

Our support team is active 9 AM – 9 PM IST, Monday to Saturday. Payment issues are always resolved — usually within 2–4 hours.

📧 help.biluxe10@gmail.com 💬 WhatsApp: +91 90192 54743